Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Request a quote for electrical services
• Sign up as an electrician provider
• Contact us for support
• Subscribe to our newsletter

2. How We Use Your Information

We use the information we collect to:

• Connect customers with qualified electricians
• Process service requests and facilitate bookings
• Communicate with you about our services
• Improve our platform and user experience
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Electricians: When you request a quote, we share relevant details with qualified electricians in your area
• Service Providers: Third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission and storage
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through trusted providers

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Customer requests are typically retained for business and legal purposes, while marketing communications can be unsubscribed from at any time.

6. Your Rights

Under Australian privacy laws, you have rights regarding your personal information:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. This includes:

• Essential cookies for website functionality
• Analytics cookies to understand usage patterns
• Marketing cookies for relevant advertising

You can control cookie preferences through your browser settings.

8. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.